Salary: £57,000 - 86,000 per year Requirements: Minimum 2 years experience in a technical IT support or customer support role Strong knowledge of Microsoft O365 and Windows 11 Experience supporting Android and iOS mobile devices Familiarity with remote support tools such as Bomgar Experience with MS Intune, SAP GUI, VPN, and wireless connectivity support Exposure to incident management platforms, ideally ServiceNow Strong customer service and problem-solving skills Degree in Computer Science, Informatics, or a similar field preferred Responsibilities: Provide 2nd level IT support to end users Troubleshoot and resolve incidents using basic analysis techniques Assist with root cause analysis on recurring issues Provide onsite and remote support using remote control software Support users with hardware, software, and connectivity issues Work collaboratively with project teams and other IT support functions Liaise with external vendors and partners regarding user support Ensure incidents are managed in line with ITIL processes Maintain accurate incident logging and documentation Perform hardware and software change requests Attend end-user meetings to provide local IT support when required Support regional infrastructure maintenance alongside global IT teams Install and maintain local IT infrastructure as needed Technologies: Android Hardware Support ITIL Mobile SAP ServiceNow VPN Windows iOS Office 365 More: We are hiring an experienced IT Operations Analyst to support onsite users in a fast-paced enterprise environment in Northwich, working Monday to Friday, 8am to 5pm. This is a 6-month contract with the possibility to extend, offering an hourly rate of £17.62 per hour PAYE. You will join a collaborative IT function working closely with regional and global teams, in a dynamic, team-oriented environment where we value proactive, adaptable people who are comfortable working independently onsite and delivering high-quality end-user support. last updated 21 week of 2026