Job Summary
Our client is seeking a Temporary Tech Support Specialist to join their dynamic Support Services team.
Job Details
* Job: Temporary Tech Support Specialist
* Start Date: ASAP
* Duration: 3 months with possible extension
* Pay: £17 p/h
* Hours: 09:00 - 17:30
* Work Pattern: 3 days office-based (including Thursdays and Fridays), 2 days working from home
Key Responsibilities
* Respond to support tickets and provide timely, effective assistance to users.
* Investigate user-reported issues by replicating scenarios and using structured troubleshooting guides.
* Document findings and next steps clearly and accurately in technical ticket writing.
* Maintain strong communication with customers, especially when handling escalated issues.
* Manage complaints, approaching challenging conversations with care to achieve resolutions.
* Prioritize tickets, balancing efficiency with accuracy while managing a high volume of support tickets.
* Act as a role model by setting standards for tone of voice, responsiveness, and service quality within the team.
* Become a product expert by staying updated on product features and releases to improve support approaches.
What We're Looking For
* Experience in a tech specialist role within customer support, preferably in education or tech-enabled environments.
* Strong background in building trust and managing expectations effectively with clients.
* Fluent in Plain English; ability to explain complex topics clearly in written communication.
* Tech savvy; strong interest in technology-enabled products and experience with AI-driven support workflows.
* Excellent reading comprehension and analytical problem‑solving skills.
Why Join Us
* Growth Opportunity: The organization is rapidly expanding, offering the chance to learn and lead in a dynamic environment.
* Innovative Team: Work with a proactive team that values continuous improvement and collaboration.
* Impactful Work: Your contributions will help shape the customer experience and elevate support quality.
Equal Opportunity Employer
Office Angels is an equal opportunities employer who respects and appreciates people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We showcase talents, skills and unique experiences in an inclusive environment to help individuals thrive. If you require reasonable adjustments at any stage, please let us know, and we will be happy to support you.
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