Our client is a well-known and reputable HGV dealership. Currently they are looking for an experienced Service Advisor / Automotive Service Advisor / HGV Service Advisor. Hours of work: 40 hours per week across 3 alternating shifts Monday to Friday: 5.30am to 2.30pm 8.00am to 5.00pm 10.00am to 7.00pm All with 1 hour unpaid break Plus 1 in 3 Saturday mornings, 7.00am to midday (paid at 1.5 overtime rate) Responsibilities: Understand and adhere to Service Core Process as set by the Brand and Company To carry out a robust job preparation process; focussing on the detail to ensure all customer vehicle issues and information are captured and followed up Inform customer of outstanding recall campaigns and arrange for work to be completed Clarify for the customer and workshop the basis for the repair – Retail / Fleet / Warranty Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers. To promote additional workshop services/repairs where applicable Deal with customer needs over the phone and face-to-face with a professional and friendly approach. Carry out daily update calls to customers on vehicle progress in the workshop Follow up all ‘No Show’ bookings Work in Progress (WIP) control for the dept Updating VOR’s on Manufacturer platforms on a daily basis Gaining authorisation for work required – either from the customer or via customer approval platforms To cost the work completed and raise invoices Carry out post workshop visit calls to ensure customers are happy with the experience and service provided Accept and process all walk-in bookings Provide customers with timely updates of vehicle progression through the workshop, monitor expected completion times and advising of any unexpected delays To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards To maintain invoice filing in an accurate, timely and efficient manner To ensure parts are ordered/requisitioned once relevant authority is received To ensure customer reception area is maintained to a high professional standard at all times To order/ arrange sub-contract work Build rapport with all staff and customers To ensure up to date knowledge and training on all franchise requirements To undertake such other tasks as may reasonably be required To enhance the image and reputation of the company whilst supporting its commercial interests To comply with good health and safety practice, all statutory requirements, company policies and standard procedures The perfect candidate will have: * Excellent attention to detail * Excellent communication skills with customers and colleagues * Excellent customer service skills * Excellent interpersonal, verbal and written communications skills * Proven organisational and administration skills. * Proactive approach to work * Able to work to deadlines * Problem solving skills * Technical knowledge * Analytical skills including working with statistical and costing information * Ability to work in a fast pace environment and multitask * Work on own initiative and as a team player Ideally you will have industry experience within the world of automotive - whether that be HGV or Light Commercial vehicles! Perks: Multi manufacturer training programmes available – we will support you with your desired career progression level 30 Days Annual Leave including Bank Holidays Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs) Holiday Purchase Scheme (up to 3 days available to purchase) Employer Statutory Pension Scheme Free Class IV MOT per year Mental Health First Aiders Referral bonus if you introduce your technician friends (£1500!) Paternity pay – Full 2 weeks pay Personal Accident Scheme Corporate uniform provided Cycle to work scheme Working for a friendly family business! serviceadvisor hgvserviceadvisor automotiveserviceadvisor