Summary We are looking for an apprentice to join our Pallet Network Team. You'll handle admin tasks like customer support, driver queries, claims, and system updates. Plus, manage social media creating posts, engage on LinkedIn & Facebook, and share industry news. A varied role combining communication, support, and digital content. Wage £15,704 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Training course Customer service practitioner (level 2) Hours Monday - Friday 8am - 5pm. 40 hours a week Start date Monday 1 September 2025 Duration 1 year Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work Are you a proactive multitasker with a flair for communication and a touch of creativity? We’re looking for an organised and confident individual to join our team, supporting both our operations and online presence. What You’ll Be Doing (Approx. 75% Admin / 25% Social Media): Administration (TPN – The Pallet Network): Be the first point of contact for customers via phone and email Assist drivers with delivery-related queries Communicate with the public and business clients about their deliveries Support our busy warehouse team Handle delivery claims with accuracy and care Keep internal systems updated with key contact and delivery details Social Media (LinkedIn & Facebook): Create engaging posts 3–4 times per week Respond to comments and messages to keep our community engaged Share relevant industry news and join groups to build our presence Grow our network and build meaningful connections online This is a varied role ideal for someone who thrives in a fast-paced environment and enjoys balancing admin with creative tasks. Where you'll work KITCHING ROAD NORTH WEST INDUSTRIAL ESTATE PETERLEE SR8 2HP Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider EAST DURHAM COLLEGE Training course Customer service practitioner (level 2) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery. Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions. Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand. Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation. Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines. Demonstrate patience and calmness. Show you understand the customer’s point of view. Use appropriate sign-posting or resolution to meet your customers needs and manage expectations. Maintain informative communication during service recovery. Training schedule This apprenticeship will be based in the workplace, with visits from a college tutor once a month. You will be working towards a Level 2 Customer Service Practitioner apprenticeship standard, and you will receive support to prepare you for your end point assessment in 12 months' time. Requirements Desirable qualifications GCSE in: English (grade 4 or C and above) Maths (grade 4 or C and above) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills IT skills Attention to detail Customer care skills Administrative skills Creative Initiative About this employer NFS 360 Connect is a leading third-party logistics (3PL) provider based in Peterlee, Co Durham. We are a family owned business and part of Groupe DESLOG based in France. We specialise in freight forwarding, road haulage, container handling, bonded warehousing, and customs clearance, delivering seamless, end-to-end supply chain solutions for businesses across the UK and internationally. https://www.nfs360connect.com/ (opens in new tab) After this apprenticeship Possibility of permanent employment for the right candidate, and going on to complete further qualifications. Ask a question The contact for this apprenticeship is: EAST DURHAM COLLEGE Emma Norbury emma.norbury@eastdurham.ac.uk 01915185587 The reference code for this apprenticeship is VAC1000335499.