Overview
This range is provided by Matched. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
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Role
Account Manager (3 - 4 days office, 1 - 2 home based)
Selling: SaaS into professional services
Why: Business has recently received further significant investment
Responsibilities
* Building and developing strong trusting relationships with senior stakeholders at our clients
* Increasing revenue through cross/upsell
* Work closely with the Support and Consulting team to bring them into discussions with clients as required
* Manage the day-to-day communication with our key clients to ensure the business plans are on track
* Able to provide demonstrations to clients
* Drive innovation and continuous improvement to the account management function
* Be open and honest at informal quarterly reviews, and annual formal reviews
* Present yourself in a professional manner
* Be courteous and polite to colleagues
* Share ideas and be receptive to others
* Take personal responsibility for the quality of work produced
* Show consideration and respect to team members and company colleagues
Qualifications and Experience
* Prior experience in an account manager/sales-based role
* Prior experience working in a SaaS company
* Experience with systems core to the account management role (e.g., Salesforce, HubSpot, Zendesk)
* Understand the key metrics of a SaaS business, with experience of tracking performance against Net Revenue Retention
* Strong written and verbal communication skills
* Ability to work as part of a team and identify when to involve other team members
Benefits
* Medical insurance
* Pension
* 25 days + bank holidays paid holidays, including your birthday off
* Company outings & events
* Flexible working (by prior arrangement)
* Free coffee & refreshments
* Break out facilities
* Office based in Manchester city centre
Seniority level
* Associate
Employment type
* Full-time
Job function
* Industries: Software Development, Information Services, and Technology, Information and Media
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