Facilities Helpdesk Manager
Location: Site based – with flexibility (Reading, Surrey, Uxbridge)
Salary: £40k DOE
Hours: 40 hours a week
Role Type: Permanent
Pareto are currently looking for an Contract Helpdesk Manager to join us on a full time basis.
Responsibilities to include but not limited to:
* Implementing and managing the eLogs CAFM system across a high profile Integrated Facilities Management account
* Implement and managing the contract specific helpdesk processes
* Implement and managing the contract financial reporting processes
* Line management of the Helpdesk Team, including objective setting, performance management and development
* Work alongside the Contract Manager in developing the ongoing strategy to ensure best fit alongside Pareto’s growth
* Monitoring the Facilities Helpdesk email inboxes.
* Inputting and tracking jobs into eLogs as required.
* Take a cradle to grave approach in the ownership of Helpdesk services, including; actively monitoring open jobs and chasing engineers and cleaning supervisors for updates where required.
* Raising purchasing orders as required.
* Assisting with the allocation of PPM tasks to the relevant resource.
* Supporting the Team in reviewing documentation and supporting with any issue raising.
* Dealing with escalations with sub-contractors paperwork/certificate non-submission.
* Support review of sub-contractor RAMS.
* Cover team absence and annual leave where required.
Key Requirements:
* Previous experience of eLogs/eLogbooks required
* Previous administrative experience required
* Previous FM Helpdesk/Operations experience is required
* Previous experience overseeing contractors required
* Demonstrate strong administration skills
* Strong IT skills including Microsoft Office
* Excellent telephone and email manner, with solid communication and interpersonal skills
* Excellent attention to detail