Front of House Host | Watergate Bay Hotel
We’re here to share the joy of Watergate Bay for everyone,
now and for the future.
That means doing everything we can to make sure our team,
guests and planet stay happy through the moments we create and the impact we
have.
Through proper hospitality, active relaxation and thoughtful
experiences, we create the time and space for guests and teams to feel their
best. Everything we do is rooted in warmth, confidence and care — with
sustainability and community firmly at our heart.
Dedicated, loyal guests who love what we do. A committed
team with a shared outlook. An attention to detail that pushes us to excel. A
deep, instinctive care for the environment around us. It’s what sets Watergate
Bay apart and drives us to find extraordinary people to join us.
Our Front of House Host role
We’re looking for an attentive, outgoing Front of House Host
with a can-do attitude to help create a seamless and memorable guest
experience.
A varied and hands-on role, you’ll work across three key
areas of the hotel:
* Front
Desk – the main point of contact for guests and visitors, creating a
warm and welcoming arrival experience
* Swim
Club – our indoor-outdoor space for active relaxation, ensuring it is
always guest-ready
* Beach
Lofts – our collection of beachside accommodation, each with its own
unique character
This is a full-time (37.5 hours per week) position and will involve working shifts across five days out of seven, including weekends and bank holidays.
From first contact to final farewell, you’ll play an important part in shaping each guest’s stay, delivering a friendly, efficient and thoughtful service throughout.
What you’ll be responsible for
* Supporting
all aspects of the guest journey, from bookings and enquiries to
departures.
* Checking
guests in and out efficiently and professionally.
* Handling
guest requests, including restaurant and treatment bookings.
* Delivering
room service orders when required.
* Anticipating
guest needs and offering help proactively.
* Resolving
guest queries and concerns, escalating where necessary.
* Maintaining
strong knowledge of hotel operations, systems and procedures.
* Keeping
public areas clean, organised and welcoming.
* Completing
daily tasks accurately and efficiently.
* Following
all Health & Safety guidelines.
* Working
collaboratively as part of the wider team to ensure the smooth running of
the hotel.
* Representing
and upholding the Watergate Bay brand in everything you do.
What we’re looking for
* Strong
attention to detail and a proactive approach
* Confident
and friendly communication skills
* Good
organisational and time management abilities
* Basic
IT skills, including Microsoft Office
* Experience
using hotel or property management systems
* Previous
Front of House experience, ideally within a hotel environment
* A
First Aid qualification (desirable)
* A
current Enhanced DBS (preferred)
* Previous
Food and Beverage experience (preferred)
Why us?
Watergate Bay is a place for connection, for freedom, for
everyone. Join our team and you’ll be working on the shoreline of the Atlantic,
where the ocean and its draw is a daily inspiration.
Every decision we make, every moment we create, is rooted in
warmth, confidence and care. We champion practices that protect our
environment, support our people, and leave a positive mark for the future. Sustainability
isn’t just an ambition—it’s at the heart of everything we do.
What we can offer in return
* A
relaxed, professional place to work in a beautiful location – at one of
the UK’s most striking beaches
* Excellent
career prospects in an ever-expanding organisation
* Special
rates for you and your friends and family to stay at the hotel
* Team
discounts on food, treatments, and retail products
* Discounts
for you and your friends and family at: Zacry’s, The Beach Hut, and Living
Space Restaurants.
* Team
discounts at Shop on the Beach and other partner businesses
* Free
surf lessons, surfboards and wetsuits hire from Wavehunters
* Team
social events throughout the year
* Team
assistance scheme – a dedicated helpline for support & advice on
topics from mental health through to managing your finances
Our commitment to our team is reflected in our exceptional
working environment – one that promotes work-life balance, professional
development, and a positive culture where everyone is heard and supported,
always.
Working at Watergate Bay Hotel isn’t just a job — it’s a
chance to help create something that really matters. Now and for generations to
come.