Job title: Support Officer Location: Bramlings House, Newbury Salary: £25,526.00 - £26,869.00 per annum Working hours: 35 hours per week across Mon-Fri Contract: Permanent DBS Level: Enhanced Full UK driving licence and own car essential About A2Dominion We are a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership. Role Overview To deliver high quality person-centred support to customers living in supported accommodation service in accordance with the Person Centred principles, enabling clients to sustain their tenancies by promoting independence, freedom and choice. Key Responsibilities Assess referrals and engage with prospective clients using a person-centered approach. Key to this role will be liaising with health professionals, other agencies and colleagues as appropriate. Ensure that prospective and current clients are fully aware of the support available, their financial obligations, rights and responsibilities under their tenancy/occupation arrangements and all related procedures. Agree and review client Independent Living Plans and Risk Assessments on a regular basis, deliver contracted hours of support to achieve the required outcomes. Flexibly deliver the support identified in an Independent Living Plan through regular person-centered contact as appropriate, taking follow up action and coordinating wraparound support if required from other agencies (for example Adult Social Care, Criminal Justice, Health services) and internal departments. Forge and maintain links with partner agencies and other key stakeholders as appropriate to ensure that good communication and co-operation is maintained. Report any concerns relating to safeguarding of vulnerable people using the correct procedures, attending case conferences and other meetings as required. Ensure that all relevant documentation and records are completed and submitted in an accurate and timely manner. Actively contribute to the collection of data to be used in statutory returns. Handle complaints and representations in accordance with A2Dominion’s policy and undertake any necessary investigations. More About You A working knowledge and understanding of how to support people in achieving and maintaining independence Housing or Support related qualification desirable but not essential Experience of providing support to diverse client groups Experience of working with clients experiencing substance misuse and mental health. Educated to GCSE level or equivalent in Maths and English (Grades A C) Ability to work under own initiative Ability to network and build strong relationships with partner agencies, community and key stakeholders. Organisational skills, including time management and ability to meet targets Ability to use IT packages and management information systems. Ability to deal with distressed and aggressive clients. Driving Licence and use of own transport Why A2Dominion? As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: 25 days’ holiday (Plus Bank Holidays) Up to 8% contributory pension In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family. Diversity & Inclusion We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at resourcing@a2dominion.co.uk We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers. This Vacancy is being managed by Hollie Furness – Hollie.Furness@a2dominion.co.uk Closing date for this role is 19 December 2025, we reserve the right to close this role upon appointment of a successful candidate