Job Overview
Operations is the beating heart of Amazon. This key part of our business makes sure we fulfill and dispatch orders efficiently so that our customers get their items on time. It’s driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, you’ll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.
Key Job Responsibilities
* Manage and develop a team of Area Managers
* Lead operational teams, deal with issues, and positively impact site performance
* Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
* Work closely with other support teams, including HR, Finance, Health and Safety, and Security
* Design and deliver initiatives across the sites to improve operational performance
A Day in the Life
You’ll lead a shift at one of our operational sites. You’ll also be the key link between a number of teams, including finance, safety and operations integration teams. That means you’ll be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site. A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You’ll be a source of leadership and support your team to be the best managers they can be.
About the Team
Customer Fulfilment or CF is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably.
Basic Qualifications
* Bachelor's degree, or Master's degree
* Experience in people management and stakeholder management
* Speak, write, and read fluently in English, and have the ability to take direction in English
* Experience using data to make business decisions and manage training efforts
* Experience with operations/supply chain
Preferred Qualifications
* Bachelor's degree, or a Master's degree and experience working for Amazon or any Amazon subsidiary or affiliate
* Experience with process improvements (Lean Six Sigma and/or Kaizen)
* Experience in warehouse operations and logistics or equivalent
* Experience working with the MS Office suite (Word, Excel, Outlook) and/or SQL in a professional environment
Amazon is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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