Overview
Customer Team Member
Location: 4 Hugh Street, St. Marys, TR21 0LL
Pay: £12.60 per hour
Contract: 39 hours per week + regular overtime, permanent, full time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.
Responsibilities
* Friendly and thoughtful service - you\'ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and delivering a great shopping experience
* Work together to make everyone\'s day better - support store colleagues to solve problems for customers and members
* Keep the store safe and legal - keep shelves stocked, and ensure prices, dates, and temperatures are accurate
* Help introduce new products and services - share experiences with colleagues so everyone learns
* Support the local community - take part in activities and events
What you\'ll need
* A genuine care for the needs of customers and members
* Great people skills and ability to build positive relationships with customers and colleagues
* A positive approach to change and problem solving
* Flexibility to work a range of different shifts
Benefits
* 30% discount on all Co-op products in-store plus 10% discounts on all other brands
* A pension scheme with up to 10% employer contributions
* Wagestream - access to a portion of pay as you earn it
* 31 days of holiday (including bank holidays, pro rata for part-time colleagues)
* Virtual healthcare services for you and your family
* 24/7 employee assistance service
* Full, paid training and dedicated support for personal development and career progression
* Rotas shared three weeks in advance and accessible on your phone
* Cycle-to-work scheme
Building an inclusive workplace
We want to build diverse teams and welcome applications from everyone. Our stores should be inclusive environments where colleagues can reach their full potential. We celebrate differences and reflect the communities we serve.
If you have a disability, we can make reasonable adjustments to our recruitment process. We are part of the Disability Confident scheme, meaning we\'ll offer an interview to disabled candidates who meet the minimum criteria for a job. We\'ll ask whether you\'d like to be considered under the scheme when you apply. If invited to participate in recruitment, we\'ll ask about reasonable adjustments to enable participation.
Recruitment process
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. More about Disability Confident and our commitments to diversity and wellbeing at jobs.coop.co.uk/diversity-inclusion-wellbeing. As part of the application process for this job, you\'ll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
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