What the Director, Patient and Site Engagement does
The Patient and Site Engagement Director applies their therapeutic expertise and experience in Patient support solutions and is tasked with defining, embedding and scaling Patient focused planning into Worldwide’s strategic approach to study planning and successful delivery. This role will oversee implementation of best practice approaches for the Patient engagement team and be responsible for innovation in the patient and site engagement and support setting. The Patient and Site Engagement Director will be responsible for embedding optimized processes into Worldwide’s capabilities to support new business pursuits and to ensure studies are set up for successful delivery. The role will enable and manage collaborative interactions both internal and external – to generate indication level and clinical trial-specific insights across our portfolio of trials, to ensure we have a systematic approach to assessing potential barriers to study participation and that tailored patient and site support strategies are recommended and incorporated into the solutions that Worldwide develops for our customers. This role requires experience in setting new processes and will act as a thought leader for Worldwide – the Director of Patient and Site Engagement will establish close partnerships across internal and external stakeholders, defining “best practice approaches” to ensure detailed understanding of the patient journey are incorporated into our new business pursuits and so that site-specific needs related to patient engagement, recruitment and retention, are effectively communicated and where possible any risks are reduced with appropriate support or mitigating actions clearly defined and articulated.
What you will do
* Responsible for defining and reporting key performance indicators to Patient and Site Solutions leadership and SLT where needed – for Patient and Site engagement activities
* Establish infrastructure to track KPIs and metrics and measure the impact of patient and site support strategies on clinical trial delivery performance across our department
* Manage team members within the Patient and Site Engagement team – act as coach and mentor and support career development of more junior team members
* Oversee implementation of best practice approaches within Patient and Site engagement team
* Continually assess gaps and innovation in this space and provide recommendations accordingly
* Foster collaboration and proactively engage with and support the Strategic Feasibility assessment during proposals phase, including providing Study Burden Analysis, and Patient and Site insights, so that patient-focused and site engagement study risks are incorporated
What you will bring to the role
* Passion for ensuring patient viewpoint is comprehensively represented in the trial planning and delivery process and have a desire to optimize patient experiences in clinical studies
* Understanding of patient and site burden risks in clinical trials
* Effective communication skills, both written and spoken English, able to demonstrate the ability to write persuasively
* Basic understanding of clinical drug development across a broad range of therapeutic areas
Your experience
* Minimum Bachelor’s degree or equivalent
* 10+ years’ of transferrable experience in medical, healthcare, scientific or related field, with preference for experience in Patient engagement, recruitment & retention, feasibility or site-study coordination research roles
* Experience in line management within an expert function
* Knowledge of the principles of Good Clinical Practice
* Must have competent computer skills in MS Word, Excel, and PowerPoint