Job Description
Contract type: Permanent
Hours: Full-time, 35 hours
Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week)
Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying, please contact careers@thenottingham.com
Are you passionate about delivering excellent customer outcomes and driving meaningful change? We’re looking for a Customer Outcomes Manager to lead a specialist team focused on conduct risk, supporting vulnerable customers, and continuing to embed the Consumer Duty across the organisation. In this role, you’ll ensure our customers consistently receive fair, high-quality outcomes while helping the business stay ahead of regulatory expectations.
Here’s a taste of what you will be doing as a Customer Outcomes Manager at Nottingham Building Society: -
What you’ll do:
1. Lead a specialist team dedicated to driving fair customer outcomes and embedding a customer-first, risk-aware culture across the business.
2. Own Quality Assurance (QA) framework and processes and oversee t...