The purpose of the Security Systems Administrator is to provide remote operational support to the client’s global, enterprise-level electronic security systems and architecture.
This role forms part of our global engineering team so the successful candidate will be liaising with colleagues from the UK, South Africa, and the US.
This role would suit an individual who haspreviousexperience in both access control and CCTV security systems. The role will offer training where necessary to the successful candidate.
What you will do
* System Administrationof customer head end system–testing/validationofnew versionreleases,version upgrades,patching, change mgmt.,hardware configuration updates/ changes,reportingand governance
* Helpdesk Support / Telephonic Customer Service experience
* Respond to application related issue (impactinga single site or individual assets on a single site, with limited impact to core business activities)
* Planned routine maintenance of associated Access Control & CCTV applications.
* Day to day operations – maintenance and support – including but not limited to reactive support activities, ticket triage, escalations, etc. as directed
* Day to day operations –testing and validation of changes,repairsand additionsto security systemsin conjunction with hardware vendoror installation teams as directed
* Day to day monitoring of activities, planned system audits or health checkswithin a specific site or region including access control, CCTV, and intrusion detection related activitiesas directed
* Work with and provide security application support to the client’s infrastructure teams related to the servers, networks infrastructurerequiredto run the security applications
* Provide governance and control inmaintainingand applying the agreed system standards with all programming and system configuration
* Escalation and liaison with manufacturerfor Level 3 support items asrequired
What we are looking for
* Experience with Enterprise Level Electronic Security Systems
* Experience with deploying and/or supporting
* Excellent attention to detail
* Experience with ticketing systems
* Able to assess reported issues and rectify
* Able to work with remote connectivity tools
* Excellent communication skills to peers and clients
* Advanced Knowledge–Ccure9000 Electronic Access Control System (EACS), Victor /VideoEdgeVideo Surveillance System (VSS) System, Genetec VSS and Genetec EACS
* Any experience with Genetec would be highly beneficial
* Able to provide Microsoft OS support
* Able to perform of Network Diagnostics
* Able to understand SQL and Databases
* Understanding of data protection and GDPR
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