Maintenance Coordinator
We are looking for a highly organised and customer-focused Maintenance Coordinator to support the delivery of housing repairs and maintenance services across our portfolio of over 5,000 council-owned homes. This is a varied and fast-paced role where you will play a key part in ensuring residents receive an efficient, high-quality repairs service.
You will act as a central point of contact, working closely with residents, internal teams, and contractors to ensure repairs are accurately diagnosed, effectively scheduled, and completed in line with service standards.
Key Responsibilities
* Diagnose repair requests raised by residents and internal/external stakeholders through various channels
* Schedule and allocate repair jobs to appropriate trades, ensuring efficient use of resources and maximising productivity
* Manage repair cases from initial report through to completion, ensuring compliance with council policies and procedures
* Monitor open work orders, ensuring timely progress and closure once completed
* Maintain accurate records, including identifying and resolving duplicate or unnecessary orders
* Provide regular updates to residents, ensuring clear communication and excellent customer service
* Work collaboratively with colleagues across the Housing Service and wider Council
About You
* Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment
* Excellent communication skills, both written and verbal
* A customer-focused approach with a passion for delivering high-quality service
* Ability to problem-solve and make informed decisions when diagnosing repair issues
* Comfortable using IT systems and telephony platforms
* Ability to work both independently and as part of a team
Desirable
* Experience within housing, property maintenance, or a repairs service environment
* Knowledge of housing maintenance processes (e.g. responsive repairs, voids, planned works)
What We Offer
* Full training and structured induction programme
* Opportunity to work in a collaborative and supportive team
* A role where you can make a real difference to residents’ lives
* Career development within a forward-thinking Housing Service
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