If you’re looking for a new experience, and you’re used to leading varied teams, achieving high standards and running smooth operations, you could make a real difference by working for Europe’s largest conservation charity.
We’re looking for a Property Operations Manager at Lyveden, to be responsible for the daily operation of this busy and much-loved National Trust site, and for introducing improvements to make it as welcoming as possible for everyone. This role is also responsible for the Priest's House (at Easton on the Hill), working with the volunteer management group who oversee the day to day opening arrangements.
What it's like to work here
Lyveden is a small property, with a small team of staff and dedicated volunteers all working together to provide great, safe experiences for our visitors. This means that everyone is ready to support where they can to make the place a success. There's a great team spirit here and a lot of passion for the property.
You'll need to be someone that's willing to help out where needed. As it's primarily an outdoors site, you'll also need to be up for working in all weathers too.
What you'll be doing
You'll line manage the Senior Visitor Experience Officer, Community, Participation & Volunteering Coordinator, Area Ranger and Business Services Coordinator. You'll be leading for great visitor experiences, ensuring your team delivers an engaging and varied visitor programme and that they achieve their income targets.
You'll be responsible for facilities management on site, ensuring the site is safe and well maintained. This will be supported by the cross-portfolio Facilities Manager. You'll support the outdoors team on the delivery of their work and conservation management. You'll work with the Community, Participation & Volunteering Coordinator to ensure we a provide a fantastic volunteering experience on site, and look for new opportunities for us to engage with our local community.
Overall, you'll lead the day to day running of the site, ensuring Duty Manager rotas are in place, budgets are reached and cost controls are managed. Some weekend working and bank holiday working is expected on a rota basis.
Who we're looking for
We’d love to hear from you if you’re:
* practised and confident in managing fast-paced operations
* an inspiring leader and manager of people, adept at leading diverse professional teams
* a skilled collaborator and communicator, comfortable with taking decisions
* aware of the importance of excellent service, growing support for an important cause and high standards of presentation
* up to date with health and safety, compliance and emergency procedures
* familiar with business planning, growing income and managing budgets
* committed to making sure experiences are truly for everyone, with practical knowledge of improving accessibility in a workplace or visitor attraction.
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
* Substantial pension scheme of up to 10% basic salary
* Free entry to National Trust places for you, a guest and your children (under 18)
* Rental deposit loan scheme
* Season ticket loan
* EV car lease scheme (for roles that meet the salary criteria)
* Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
* Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
* Flexible working whenever possible
* Employee assistance programme
* Free parking at most Trust places