Overview
Job Title: Telecare Officer
Reference: 5274422
Pay rate: £16.90 per hour PAYE
Role length: Anticipated 6 months
Additional arrangements: A Driving Licence and access to your own vehicle is required for this role
DBS requirement: An Enhanced DBS is required for this role
We are seeking candidates with a caring attitude, excellent customer service skills, and the ability to communicate clearly with a wide range of people. You’ll also need basic IT skills, confidence in using hand tools (including drills), and experience of working safely at heights. Just as important is your awareness of safeguarding issues and your commitment to supporting vulnerable residents with professionalism and empathy.
The role
We are seeking a proactive and technically minded Telecare Officer to join the Home Safeguard team within the Housing Service. You’ll play a vital role in supporting vulnerable residents by installing, maintaining, and promoting the telecare and alarm equipment, ensuring prompt and effective emergency response services.
Key Responsibilities
* Install and demonstrate telecare equipment and key safes, ensuring compliance with Telecare Services Association standards
* Diagnose and, where possible, resolve technical faults on-site
* Carry out scheduled visits to service users for equipment checks and preventative maintenance
* Accurately complete all relevant administration, including hire agreements and service documentation
* Promote the Home Safeguard Alarm Service, attending events and distributing marketing materials
* Support ad hoc installations and respond flexibly to urgent service requirements
* Ensure personal data is managed securely and in line with GDPR and Council guidelines
* Maintain strong working relationships with service partners to support residents’ wellbeing and independence
* Undertake training as a control centre operator to support team resilience
* Maintain up-to-date knowledge of telecare equipment and related technologies
What the client is looking for
* Basic IT skills
* Ability to demonstrate and explain Telecare to a varied customer base
* Ability to use hand tools, including battery powered drills
* Experience of working from heights
* Must have a caring attitude in order to support some of the most vulnerable people
* Excellent customer service skills and communication skills
* Aware and understand safeguarding issues and know how to report issues arising.
How to Apply
* Quote the Job Title and Reference Number in your application.
* Submit your CV in Word format.
* Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
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