Job Title: Product Support Investigator
Location: Dundee
Pay rate: £13.85
Work days: Mon-Fri
Shift Pattern: 08:30 - 16:30
Looking for recent graduates from a science background
Main Purpose of Role
* This is an individual contributor role with expectations aligned to the Capabilities and Behaviours as set out in the Client's Dundee Employee Handbook.
* Working as part of the Product Support Team, the Product Support Investigator II is primarily responsible for logging, assessing the reportability of end user complaints, and conducting subsequent investigations at Abbott Dundee.
Main Responsibilities
* Log, acknowledge, and assess all alleged product deficiencies received from end users for adverse event reportability according to site procedures.
* Investigate, establish, and report causes of product deficiencies.
* Log and acknowledge Supplier Corrective Actions (SCARS), taking full accountability for personal workload and ensuring work is completed to a high standard in accordance with site policies, procedures, and applicable regulations.
* Contribute proactively to continuous improvement initiatives and perform general housekeeping duties.
* Engage in continuous professional development and participate in site training initiatives.
* Develop excellent relations within the department and the wider Operations group.
* Propose ideas for improving communication and productivity.
* Be aware of and adhere to policies set out in the Client's Employee Handbook.
Qualifications
Education
Bachelor's degree in Biological Sciences with 3 years of practical experience in an IVD manufacturing environment.
Experience/Background
* At least 3 years' experience in the life sciences or a similarly regulated industry, preferably in In-vitro Diagnostics.
* Practical understanding of complaint logging and investigation of IVD product deficiencies per ISO 13485:2016.
* Experience with complaint management software; SFDC preferred.
* Ability to employ Root Cause Analysis (RCA) tools, including A3/DMAIC.
* Experience contributing to and performing Risk Assessments, Risk Management/Control exercises, and FMEA.
* Experience with Enterprise Resource Planning Systems (ERP) and Electronic Document Management Systems (EDMS).
* Experience with CAPA systems; Agile preferred.
* Proficiency in MS Word, Excel, and PowerPoint.
* Ability to run IVD tests such as Immunoassay and Clinical Chemistry.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
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