Our client is a well-known and reputable HGV dealership with several depots across South of England. Currently they are looking for an experienced Truck Service Advisor / HGV Service Advisor / Automotive Service Advisor to join their busy depot in Bicester. Hours of work: 44.5 hours per week across 3 alternating shifts Monday to Friday: 7.00am to 4.00pm 8.00am to 5.00pm 9.00am to 6.00pm All with 30 minute unpaid break each day Plus 1 in 3 Saturday mornings, 8.00am to midday. Responsibilities: Understand and adhere to Service Core Process as set by the Brand and CompanyTo carry out a robust job preparation process; focussing on the detail to ensure all customer vehicle issues and information are captured and followed up Inform customer of outstanding recall campaigns and arrange for work to be completed Clarify for the customer and workshop the basis for the repair – Retail / Fleet / Warranty Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers. To promote additional workshop services/repairs where applicable Deal with customer needs over the phone and face-to-face with a professional and friendly approach. Carry out daily update calls to customers on vehicle progress in the workshop Follow up all ‘No Show’ bookings Work in Progress (WIP) control for the dept Updating VOR’s on Manufacturer platforms on a daily basis ...