We are seeking a dedicated IT Support Technician to join our team in Newbury. Your responsibilities will include the installation of new systems, including networking setups, as well as diagnosing and resolving a variety of software and hardware issues. Your work will directly impact our clients ability to operate efficiently and effectively.
As an IT Support Technician, you will be responsible for ensuring that all technical and quality standards are met while delivering a high level of customer satisfaction. You will work closely with clients to identify issues and implement the best technical solutions, ensuring minimal disruption to their operations. Your ability to troubleshoot, maintain, and repair various systems will be crucial.
We value a proactive approach, and your role will involve not only addressing immediate technical concerns but also identifying opportunities to enhance and extend existing service agreements with clients.
Main Accountabilities:
* Collaborates with clients to identify problems and develop effective technical solutions.
* Responds to or escalate calls within given timeframes.
* Performs installation and maintenance of client systems e.g. PCs, (mobile phones).
* Develops and maintains client relationships, identifying opportunities to expand service agreements.
* Assists in development of test and repair processes.
* Liaises with help desks, support centers etc.
* Performs trouble shooting and problem resolution.
Requirements and Qualifications:
* 2 years of experience field service representative or similar role
* Experience with managing and preserving technical equipment
* Critical thinking and problem-solving skills
* Team player with effective time-management skills.
* Great interpersonal and communication skills
* Accustomed to using mobile tools and applications
Additionally:
* We offer a permanent contract after a probationary period of 6 months.
* The position is on-site in Newbury.
If you are a motivated professional ready to contribute to a dynamic and growing team, we encourage you to apply.
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