We are seeking a highly diligent and reliable Operations & Compliance Administrator and Coordinator to manage the core administrative and logistical backbone of our business. This is a hands-on role for a self-starting individual who excels at creating order, ensuring accuracy, and executing established processes with a high degree of precision.
The successful candidate will be the central point of control for critical business functions, ensuring nothing is missed and that all operational tasks are completed to a high standard.
You should be responsbile, reliable, detailed orientated and great at coordinating administration tasks and processes across different departments.
Key Responsibilities:
General Administration:
* Process and execute company payments under £5,000.
* Perform data entry and maintenance tasks within our ERP/CRM systems.
* Assist with end-of-month bookkeeping and basic financial reporting.
* Handle a low volume of customer and supplier inquiries via phone and email.
* Manage basic HR administrative functions, including holiday and leave maintenance for the team.
* Manage Gdrive processes and organisational structure
Sales Administration
* Track the completion of Joint Business Plans (JBPs) with our distribution partners.
* Conduct persistent, professional follow-up with partners to ensure all required documentation and reporting are submitted on time.
* Prepare and process customer quotes and invoices with 100% accuracy.
* Handle financial administration and qouting for small and medium accounts
* Plan and orchestrate order management
Tender & Supply Chain Coordination:
* Manage the administrative process for all tender submissions, including document preparation, checklist completion, and deadline tracking.
* Coordinate with suppliers to obtain pricing and technical information for cost-of-goods-sold (COGS) analysis using our established templates.
* Oversee the logistical process for B2B and B2C shipments, including creating shipping labels, packing lists, and coordinating with couriers (UPS, DHL, etc.).
Required Skills & Attributes:
* Demonstrated experience in a role requiring meticulous attention to detail, process adherence, and high levels of accuracy.
* Proven ability to manage multiple administrative workflows simultaneously and reliably.
* Strong organizational skills, with a talent for creating and maintaining clear, structured systems (e.g., trackers, checklists, standardized documents).
* A self-starting and conscientious work ethic; the ability to take ownership of operational processes with minimal supervision.
* Proficiency in standard office and financial software. Experience with ERP/CRM systems is a plus.
* Clear and professional communication style, particularly in written follow-up.