Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship. We’re now on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together, we'll build a stronger organisation to ensure our services help those who need us most for the next hundred years. If you're ready to make a real difference and be part of a team that's creating positive change, we want you to join us. Let's build a brighter future for pets and their owners, together. As, 2nd/ 3rd Line Technical Engineer you will: Advanced Technical Support – Provide expert-level (2nd/3rd line) support for escalated IT issues, ensuring timely and effective resolution while maintaining high user satisfaction. System Installation & Configuration – Install, configure, and maintain desktops, laptops, mobile devices, and server operating systems, including optimisation, patching, antivirus, and group policy management. Infrastructure & Application Support – Support and maintain critical business applications, telephony (Avaya VoIP), and network infrastructure in collaboration with internal teams and third-party suppliers. Project Support & Rollouts – Assist with the implementation of new technologies and system upgrades across the organisation, ensuring minimal disruption and high performance. Monitoring & Documentation – Proactively monitor systems, maintain technical documentation (network diagrams, fault logs), and support preventative maintenance strategies. Knowledge Transfer & Collaboration – Share knowledge with 1st line support and collaborate with internal teams and suppliers to enhance service delivery, including occasional out-of-hours and site-based support. We’re seeking someone with: Strong Technical Expertise – In-depth knowledge of Windows OS (Client & Server up to 2019), Exchange/Office 365 administration, and virtualisation technologies. Telephony & Networking Skills – Experience supporting VoIP platforms (e.g., Avaya) and solid understanding of LAN, WAN, and WiFi technologies. Hardware & Configuration Proficiency – Excellent practical skills in PC and peripheral setup, configuration, and troubleshooting. Problem-Solving & Troubleshooting – Demonstrates a proactive, analytical mindset with the ability to resolve complex issues independently and efficiently. Communication & Customer Service – Strong verbal and written communication skills to keep users informed, provide training, and maintain stakeholder trust. Cloud Experience (Desirable) – Familiarity with cloud environments such as Azure or AWS is advantageous, supporting PDSA’s evolving digital landscape. Why Join Us? At PDSA, we care for both pets and people. As part of our team, you will enjoy a supportive, flexible working environment, along with a range of great benefits designed to make you feel valued: • Remote and flexible working options to suit your lifestyle. • 25 days holiday (excluding Bank Holidays), with the option to buy or sell up to 5 additional days per year. • An additional Wellbeing Day, so you can recharge whenever you need it. • Generous pension schemes, starting at 5% contributions and increasing up to 10%. • Life Assurance policy (4x annual salary) to give you peace of mind. • Employee Assistance Program and Online Wellbeing Centre available 24/7 for confidential support. • Retail and Holiday Discounts via our fetch platform, giving you access to a wide range of deals. PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds. If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process. We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect. To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.