Visitor Experience Manager
The role
We are seeking an experienced Visitor Experience Manager to play a vital role in leading and shaping the visitor journey at Waddesdon Manor. You will be responsible for developing a culture of 'exceptional service, every time, for everyone,' and will act as an ambassador for our visitors across the property. You'll ensure that visitors needs and expectations are embedded at the heart of all operations.
Overseeing the house-based visitor operations and leading a seamless visitor engagement program - including tours, walks, and talks - this role ensures diverse audiences have an exceptional and inspiring experience. By maintaining a consistently high standard of welcome and storytelling, you enhance visitor satisfaction.
You'll play a key role in the growth and evolution of the Visitor Experience department, driving excellence in operations, recruitment, training, customer service, and engagement initiatives. With a strong understanding of heritage best practices, you will contribute to shaping the Visitor Experience strategy, ensuring long-term success and the achievement of key performance indicators.
Key Responsibilities:
1. Oversee the visitor experience within the house, supporting the Assistant Visitor Experience Manager (AVEM) to ensure a consistently high-quality experience for all guests
2. Ensure impecc...