Overview
Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of dealerships throughout the UK. We are currently looking for enthusiastic Data Administrators to join our team on a full time, hybrid basis on a 12 month fixed term contract (working at least 3 days a week onsite in the office).
In this role you will be working through customer commission queries received through Data Subject Access Requests (DSARs) and customer complaints. You will keep to high quality standards and liaise with our legal representatives to ensure all regulatory and legal responsibilities are met.
Responsibilities
* Responding to customer commission queries in writing
* Investigating, logging, resolving and responding to customers/claims management company queries surrounding Credit Files, Complaints & DSARs within a set time frame
* Following company policy, adhering to service levels and any current legislation
* Liaising with other areas of SCUK, including our internal/external legal teams to ensure complex customer queries are satisfactorily responded to
* Ensuring all customer data is accurately recorded, factual and in line with GDPR
* Dealing with or escalating risks in relation to SCUK risk policies and/or legislative & regulatory guidelines in accordance with the San UK group risk framework
* Ensure all relevant legislation and regulation is followed
* Any other ad hoc and reasonable requests from the management team
Requirements
* Previous administrative experience
* Their own initiative to investigate and resolve complex customer queries
* Attention to detail
* The ability to work under pressure and to tight deadlines
* Excellent written communication skills, as well as strong numeracy skills
* A positive, enthusiastic approach as well as excellent interpersonal skills
Benefits
* £27,000 per annum
* 25 days holiday per annum, plus bank holidays
* £500 flexible benefit allowance
* Generous pension contributions
* Employee assistance programme
* Sharesave scheme
* Gym passes at a reduced rate for 3,000 gyms, leisure centres etc
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.
What are the next steps
If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.
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