Season is a modern cookshop for people who care about food and design. We’re hiring a high-standards Store Manager to run our West Hampstead shop day-to-day and protect a signature customer experience: warm, smart, and genuinely helpful. This is a small shop. You’ll be the person creating amazing customer experiences, with a support team member handling stock, web orders, packing and admin. If you like owning results — converting great conversations into sales, making judgement calls, coaching daily, and making standards stick — you’ll love it. What you’ll actually do Customer experience (the main thing) Lead every customer interaction: warm welcome, great questions, thoughtful recommendations, and a confident send-off. Handle tricky moments well: complaints, returns, busy periods — calm, fair, fast. Keep the shop feeling warm, calm and brilliantly run even on the hectic days. Team leadership Coach daily: clear expectations, fast feedback, and consistent standards. Develop your team: turn “good” into “great” through simple routines and accountability. Operations Rota planning, basic cash/compliance, stock accuracy, merchandising standards, tidy back-of-house. Use a few simple KPIs to improve week by week. This role is for you if… You’ve led a retail or hospitality team and you like being accountable for outcomes. You naturally coach — you enjoy raising performance without drama. You’re calm, organised, and decisive when you’re the person in charge. You like food, and you enjoy helping people feel more capable. This role is not for you if… You want a big team around you all day. You dislike standards, feedback, or being “the one who owns the room”. You prefer minimal responsibility. What you get Staff discount Real autonomy in a high-standards environment A role where good judgement and strong leadership actually matter