SKIMS is a solutions‑oriented brand creating the next generation of underwear, loungewear, shapewear, and essentials. We are setting new standards by delivering technically innovative, comfort‑driven products with elevated design for everybody.
At the intersection of culture, innovation, and commerce, SKIMS is a global brand redefining modern apparel. Our teams are built on creativity, collaboration, and operational excellence, and we are committed to fostering an inclusive, high‑performance environment where ambitious, curious, and values‑driven individuals can do the best work of their careers.
As we continue to scale globally, our HQ teams play a critical role in shaping strategy, building world‑class infrastructure, and driving sustainable growth across markets.
As we continue to grow across EMEA markets, we are committed to delivering seamless and exceptional customer experience. We are looking for a proactive and detail‑oriented Wholesale Operations & Customer Services Coordinator to join our growing team in London.
Key Responsibilities
* Process and manage wholesale and franchise orders accurately using ERP/order, across EMEA markets.
* Monitor order progress from confirmation through to delivery.
* Coordinate with the 3PL in Europe and logistics teams to ensure on‑time delivery.
* Route and coordinate Ex‑Works shipments, liaising with customer‑nominated freight forwarders and managing customers’ booking portals.
* Prepare and manage shipping documentation and export paperwork where required.
* Prepare proforma invoices for pre‑payment customers.
* Liaise with the AR team for payment discrepancies, compliance charges and credit hold.
* Handle order amendments, returns, and credit requests.
* Support the sales team with customers’ requests.
* Build relationships with wholesale and franchise partners, and respond to enquiries regarding pricing, product availability, and deliveries.
* Assist with sales orders reports and general order book management.
* Maintain accurate customer records, pricing, and order data.
* Support the implementation of process improvements and workflow optimisations.
* Maintain up‑to‑date documentation, SOPs, and process guidelines.
Skills, Knowledge and Expertise
* Min. 2 years of experience in a similar role, working with key accounts such as Selfridges, Harrods, Net‑a‑porter.
* Proficient in Microsoft Office (particularly Excel and Outlook).
* Solid understanding of wholesale order processes and logistics.
* Strong attention to detail and ability to maintain data accuracy across systems.
* Excellent organisational skills and ability to manage multiple tasks simultaneously.
* Strong communication skills, both written and verbal, for internal teams and customers.
Benefits, Culture and Perks
Benefits and Culture
* Private Medical Insurance (PMI)
* Group Life Assurance
* Income Protection
* Critical Illness
* Pension Scheme
* Modern Health
* ClassPass
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