Job Description
Executive Officer
Location: Norman House, Kettering Terrace, Portsmouth PO2 7AE
Office based
Pay: £15.53 per hour
Working Days/Hours: Monday to Friday, 37hrs per week
Shifts on a rota basis: 07:45 – 15:45, 09:30 – 17:30, or closing time
Brook Street in partnership with the Home Office has a fantastic opportunity to join their team as an Executive Officer.
Responsibilities
* Manage the inflow and outflow of asylum customers attending substantive interviews (08:00 – 17:00, Monday to Friday).
* Manage task distribution and allocation daily, ensuring all workstreams are adequately covered.
* Respond to unforeseeable incidents on the day (e.g., first aid, medical emergencies, building issues), following contingency instructions and pivoting resources to minimise negative impacts on customers.
* Manage and oversee the SPOE (Single Pair Of Eyes) process, driving performance and productivity in line with SLA, whilst providing bespoke technical advice and guidance to maintain quality outputs.
* Liaise with Home Office security, Asylum Decision Makers and other stakeholders to build rapport and maintain close working relationships.
* Ensure self and team consistently deliver the service in line with our service offer.
* Deployment to cover other sites across the UK may also be available if suitable to the candidate's personal situation (travel/expenses/subsistence provided).
Uniform
Uniform provided: grey trousers/skirt/dress and blazer for men; jacket for ladies; white shirt and lilac tie for men; lilac scarf for women.
Training
No annual leave during training period. Up to 4‑6 weeks.
Clearance Level
CTC + DBS (to be applied for by Brook Street upon a successful application).
Role Specific Requirements
You must hold a valid passport and have lived in the UK for longer than three years. A period of six months or longer spent outside the UK in the last three years will not be accepted.
Brook Street is proud to support the Armed Forces Covenant and guarantees interviewees who are veterans or spouses/partners of military personnel, provided they meet all essential criteria.
As a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer a guaranteed interview with a PSR Sourcer.
If you identify as a candidate with a disability or as a veteran or spouse/partner of military personnel and meet all essential criteria, we encourage you to reach out via the Brook Street website to register your interest and state the role that you are interested in.
Additional Notes
In cases where a high volume of ex‑military candidates or military spouses/partners meet essential criteria, Brook Street will interview the best candidates from within that group.
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