Overview
Join to apply for the Concierge role at EMCOR UK.
Location: Barrow-In-Furness, Cumbria
Salary: £12.60 per hour
Working hours: Monday to Friday, 05:30 - 14:00
Contract Type: Full time, permanent
Benefits: 20 days holiday plus Bank Holidays, Flex Benefits
About EMCOR UK
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. This is supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future.
Role Overview
To provide a professional and dedicated concierge service supporting the site customers and visitors. The essence of this role is to make customers’ lives easier.
What You'll Do
* Meet & greet all building users and visitors in a warm, prompt, and professional manner.
* Project a professional and positive image to both internal and external customers.
* Develop and maintain excellent relationships with all clients and end users.
* Understand client core business offering.
* Maintain safety and hygiene standards of the reception area.
* Operate a clear desk policy and be responsible for general tidiness and housekeeping within the concierge area; ensure the area and its amenities are well presented, clean and well stocked.
* Provide general information of the premises and surrounding areas, taxi booking, nearby public transport, car parking, restaurants.
* Comply with instructions relating to security and confidentiality.
* Handle incoming & outgoing deliveries.
* Carry out other office duties as required by normal practice.
* Manage meeting room availability.
* Receive, sort, distribute and dispatch daily mail; handle transcription, printing, photocopying and faxing.
* Handle travel arrangements.
* Coordinate internal and external events.
* Manage office inventory such as stationery, equipment and furniture.
* Support a wide variety of services and tasks across site with significant customer interaction.
* Follow up assigned work orders, update and close upon completion of jobs.
* Coordinate with other teams to ensure satisfactory completion of all work requests.
* Liaise daily with designated building representatives to ensure overall satisfaction of the EMCOR service delivery.
Who you’ll be
* Previous working experience in a customer service environment is essential.
* Articulate with good communication skills; ability to communicate with staff, colleagues and customers at all levels in both verbal and written form.
* Able to work independently and as part of a team.
* Able to organise and prioritise workload.
* Proficient at using computers.
* Excellent people skills, including good listening skills and behavioural awareness with ability to build effective working relationships.
EMCOR UK Benefits
* 20 Days holidays + Bank holidays
* Holiday Buy Scheme - up to 5 days a year
* Industry leading Maternity & Paternity Policies
* Refer a Friend scheme – worth £500 per referral
* GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
* Extensive Learning & Development opportunities, including progression opportunities
At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic. We are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in building a culture of mutual respect and equity.
Join us in building a better world at work.
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