About The Role
Customer Services Advisor - Maternity Cover
Location: TCFM Head Office
Working Hours: Full-time (Fixed-Term Contract - Maternity Cover)
Salary: £26,000 per annum
Department: Business Support
Reporting to: Business Support Team Leader
Overview
We're looking for an organised, proactive, and people-focused Customer Services Advisor to join our Business Support team on a maternity cover contract at TCFM's Head Office.
This is a varied and fast-paced role that plays a vital part in helping our operational teams run smoothly. You'll be a first point of contact for internal colleagues and external customers - resolving queries, coordinating key processes, and helping us deliver exceptional support across the business.
Key Responsibilities
* Respond to a wide range of internal and external queries, providing timely and effective resolutions
* Support operations with administrative tasks, workforce planning, and report coordination
* Communicate across departments to ensure effective service delivery and issue resolution
* Book meetings, travel, accommodation, and manage shared workspaces
* Handle internal stock ordering and confirm deliveries
* Maintain holiday calendars for the support team and take 1st line support calls
* Assist with helpdesk functions and project support as required
* Carry out general administrative duties and ad-hoc office support tasks
What We're Looking For
* Previous experience in customer service or a general business support role
* Confident using IT systems and analysing basic data
* Excellent attention to detail and organisational skills
* Strong communication and relationship-building abilities
* A calm, positive attitude and the ability to work under pressure
* Flexible and team-orientated approach to problem-solving
About Us
Why Join TCFM?
At TCFM, we're proud of our people-first culture. Whether you're resolving a query or helping keep our operations on track, you'll be a valued part of a national facilities management team that thrives on collaboration and service excellence.
Apply Today
If you're ready to take on a maternity cover role that's all about communication, organisation, and making a difference - we'd love to hear from you.
Apply now and bring your support skills to the heart of TCFM.