Overview
IT Service Team Lead
Location: Bristol - Abbeywood
Contract: 6 months (with likely extension)
Clearance: SC Cleared (Must hold Active SC)
We're supporting a large public sector customer in Bristol who require a talented IT Service Team Leader to manage a team of engineers within their IT services function.
You'll be responsible for leading 5-7 engineers, ensuring SLAs and KPIs are consistently met while driving service improvements and delivering a first-class customer experience.
This role is perfect for someone with a strong track record of leading IT service teams, managing escalations, and building strong customer relationships in a structured service delivery environment.
Responsibilities
* Lead and motivate a team of engineers to deliver compliant IT services
* Host daily calls and ensure issues are resolved effectively
* Engage with service managers and stakeholders to maintain smooth delivery
* Use reporting and data to drive performance and resource forecasting
* Manage escalations, complaints, and process improvements
* Conduct regular 121s and ensure high team engagement
What we're looking for
* Strong leadership and organisational skills
* Experience managing IT service delivery teams
* Good understanding of Windows and Office tools
* Excellent customer service and communication skills
* ITIL knowledge/accreditation
* Active SC Clearance is essential
If you're looking for your next leadership role in IT service delivery, apply today
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