Complaints Officer Temporary £18 Umbrella Kent, Hybrid Hamilton Woods Associates have been engaged by a renowned social housing provider in Kent, to recruit to a Housing Complaints Officer on a temporary basis. The role offers 2 days home working, and 3 in their offices. Responsibilities of the Complaints Officer: Supporting teams with complaints Ensuring thorough and consistent investigations into complaints Providing formal written responses Providing clear and ongoing communication with tenants, MPs and stakeholders surrounding the complaints process Collating information and accurately updating systems Recording and following up on complaints Providing analysis and report findings to senior management on complaints and dissatisfaction Requirements of the Complaints Officer includes: Knowledge of Housing Ombudsman Complaint Handling Code Knowledge of resolving customer complaints To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.