Roles & Responsibilities
Our client is hoping to bring into their team an experienced claim handler with technical building expertise. You will have already worked in the buildings/construction/property/insurance sector and are looking to join a business where they care about your progression, training, and work/life balance.
Starting as a handler, you will have previous claims handling/management experience with strong negotiation and the ability to really listen and manage client cases. This can be a fast-paced environment
Duties will involve the following:
Communicating facts on all building solutions relating to claims. Ensuring you have full facts on each case prior to communication with clients.
Examining documentation to ensure we are in full possession of the facts
Liaising with our Surveyor or Civil Engineer who has attended site or analysed the documentation and images provided.
Understand the works in process and state of progress with the claim and works carried out.
Ensure the customer is updated throughout the repair process.
Manage the customer, client and claimant’s experience throughout the repair process.
Working alongside the building solutions team to managing the jobs from start to completion and dealing with any issues
Entering into discussions with the claimant in order to settle the claim
Ensuring you keep the internal system up to date and communicate any issues internally
This company have a rising stars academy and have promoted many of their talent into leadership and managerial roles, they understand the importance of valuing those that join them.
Skills Required
Experience working within the claims/insurance sectors
Knowledge of building products is desirable
Strong negotiation skills
Ability to work to deadlines
Personable and approachable
Looking for a career, further training & progression
Ability to communicate effectively on all levels
Excellent attention to detail
Analytical
IT literate and able to pick up new systems
Ability to work on own initiative and manage own workload as well as add real value to the team
Benefits
Excellent progression
Company pension which increases with time served
An industry leading maternity policy
£500 wellbeing payment at annual review
Loyalty bonus at milestone years
Support to continue training and paid for professional qualifications
Access to a Rising Stars programme and equal support for mental and physical wellbeing.
HOURS OF WORK: 8:45-5:00pm Monday to Friday with 45 min Lunch
STARTING SALARY: Circa £30,000 (£28,000 – £32,000 DOE)
HOLIDAY: 25 days plus bank holidays, an extra 16 hours of time off in lieu taken at no more than two-hour slots which equates to the total of 27 days plus bank holidays. An additional day is also given for your Birthday if it falls on a weekday.
HEATH & Safety: No current issues to report on site
Please do contact us for more information or visit our Linkedin page.