£25,500 basic salary plus uncapped commission OTE £35k+
Haydock, Merseyside
Monday-Friday, 9am-5.15pm, 36.25 hours per week
The role
Contact existing customers to cross sell partner services who provide short to medium term funding for SMEs who are looking for a flexible and sustainable alternative to traditional banking products. Working toward a set of commercial KPI’s and delivering high quality conversations over the phone.
Key responsibilities
* Professionally handle all customer contact from various sources (Telephone, letter, email)
* Identify and resolve customer issues through effective questioning and objection handling
* Cross sell additional products and services that are of benefit to each customer
* Maintain and develop relationships with internal departments
* High volume outbound calls (warm leads provided) to new businesses, receiving inbound calls and managing your own caseload
* This is a fast-paced target driven role. With significant rewards for on target performance
* We are looking for a talented, target driven individual, who is committed to delivering high quality conversations over the phone
* Able to manage own workload and work unsupervised – support is available but we want you to drive your own success
About you
* Target focused with a proven track record of delivering performance
* Excellent negotiation and objective handling skills
* Strong communicator with a confident telephone manner
* Takes ownership of queries, problems and projects and manages to resolution
* Able to manage own workload and work unsupervised if necessary
* PC Literacy – use of in-house database and MS Office applications
* Team player with a clear focus on providing excellent customer service
Who are Handepay?
Handepay, part of the PayPoint Group, are a leading player in the payments industry because we have a remarkable proposition that is unrivalled and when you combine this with our core values of transparency, honesty and integrity, it is clear to see why our Trust Pilot reviews are the best in the industry.
Our employees speak highly of us because we believe that every customer and every employee counts. We treat you as an individual and make sure you are fully supported to achieve your goals.
Job type
Permanent, Monday to Friday. Our contracted working hours are 36.25 per week Monday to Friday 9am-5.15pm.
We are focused on ensuring our team enjoy a good work-life balance, offering a range of benefits.
* 25 days annual leave, plus 8 UK bank holidays
* Company share incentive plan
* Electric Vehicle Scheme
* Free on-site parking
* Contributory pension scheme and life assurance (subject to conditions)
* Structured induction and on-going training and support
* Opportunity to progress through the business
* Discounts through our employee benefits platform
* Offices conveniently located on the A580, close to M6
* Employee social events and lunches
* Free refreshments provided
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