Location: Beeston, Nottingham, NG9 1LA
Salary Banding: £36,384 - £38,299 (Dependent upon experience)
Contract Type: 12‑Month Fixed Term Contract
Role Overview
Metworks is an integral part of MTVH, dedicated to delivering exceptional property repair and maintenance services. We are seeking a passionate and customer‑focused person to contribute to the continual improvement of our service delivery.
Overall Responsibility
As Property Experience Coordinator, you will be primarily responsible for organising, coordinating and reporting on the delivery of work to customers’ homes following complaints, disrepair cases or poor customer satisfaction results. You will liaise with our customers, the Metworks Delivery Team, Housing Teams and the Property Desk.
Responsibilities & Outcomes
* Work as part of a team engaged in direct activities with internal and external stakeholders.
* Support the operational team with critical incidents, complaints and provide feedback for post‑incident reviews.
* Use systems that support outstanding service delivery, including customer journey mapping and complaint outcomes/learning/trends.
* Build and maintain strong relationships with the Metworks and Compliance teams and other directorates to enable effective dialogue between departments.
* Take intelligent action to correct issues and continuously communicate to uphold the MTVH Way.
* Ensure standards for customer experience across the whole customer journey are met.
* Attend residents’ associations and one‑off meetings, working closely with members of the Property Services Delivery Team.
* Assist in the delivery of training and other capacity‑building initiatives for colleagues as required.
* Provide advice to colleagues on effective service monitoring and delivery with residents and tenants.
* Promote the work of the team so its remit is understood and has the widest possible impact.
* Contribute to reports and presentations, documents and briefings for a wide variety of audiences.
Background Check
We will complete a basic background check with the Disclosure and Barring Service once an offer of employment is made.
J-18808-Ljbffr