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Customer Communications Executives
Apply locations Leicester Flexible UK - Home Based time type Full time posted on Posted 6 Days Ago job requisition id R0058740
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Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future .
Customer Communications Executives
Leicester / Flexible UK Locations with FlexFirst hybrid working
Overview
British Gas Business (BGB) is the leading provider of energy to SMEs in the UK and is focused on helping its customers energising a greener, fairer future.
We’re looking for customer focused and natural communicator who can help us support our business customers through the delivery of effective communications. We have three roles available due to internal promotions.
As part of the Customer Engagement team, the role holder will be responsible for the delivery of improvements to in-life customer journey communications, and the delivery of operational and engagement campaigns.
You will need to be in the office at least once a week.
The Role
In your new role as Customer Communications you will have some of the following accountabilities:
* Copywriting customer communications
* Delivering improvements to customer journeys through communications
* Investigate current journeys and communications, using customer feedback and root cause analysis to identify and deliver optimised touchpoints
* Create multi-channel campaigns end to end: planning, building, testing, delivering, and analysing
* Working with internal and external stakeholders, including creative agencies
* Collaboration with business stakeholders to interpret business requirements and produce customer centric solutions.
* Adhere to Marketing governance, KPIs and accountability, including T&C framework
The Person
We would like you to have some of the following experience:
* You could come from customer communications or marketing background in B2B or B2C
* Strong written and verbal communication skills, with the ability to explain complex subjects in a simple and engaging way.
* Experience of writing content or communications to engage customers and drive action.
* Experience delivering customer focused change in a large organisation.
* Meticulous attention to detail.
* Ability to own deliverables from scoping through to performance measurement, understand key dependencies and meet delivery timescales.
* Ability to build positive relationships with stakeholders and manage expectations.
* Ability to adapt writing style to brand tone of voice.
#LI-BGAS
At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!
PLEASE APPLY ONLINE by hitting the 'Apply' button.
Applications will ONLY be accepted via the ‘Apply’ button.
This role is being handled by the Centrica recruitment team and NO agency contact is required.
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Values and Culture
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We developed our Values through conversations with our colleagues across the Centrica family - Care, Delivery, Collaboration, Agility and Courage is what it means to be Centrica. By living our values every day, we will be better able to fulfil our purpose and satisfy the changing needs of our customers.
Every great brand stands for something here at Centrica, we exist to make our customers lives better today as well as build a better tomorrow. To achieve this, we ensure we are ready to be at our best, ready to shape the future, and ready to be ourselves and belong.
Diversity and Inclusion
Our people are who they are and the best person for the job is that person.
Our diversity groups are great at helping us increase awareness and understanding of how to continue to develop an inclusive environment for all, as well as connecting those with common interests, common passions and a sense of belonging. We know we are all at our best when we feel comfortable and included. We want our people to feel like they can be who they want to be at work, and we work hard to provide them with the respect and flexibility to do so, to allow them to strive in their careers by bringing their whole self to work.
We want our people to reflect the societies in which we work and the customers we serve. Employing such a diverse range of talent helps us to think and act differently and support our customers in the best ways possible.
Key focus areas - gender, ethnicity, disability and mental health, LGBT+.
Through a range of initiatives and strategies we work hard to ensure Centrica group is inclusive for everyone.
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