Job Description Salary: £24,000 per annum Location: Cheadle Working Hours: Mon to Fri working between 8:30am and 6:30pm (37.5 hours) You will be working in the IT arm of the business, providing an excellent service to 250 external customers. The role involves being the first point of contact for our customers when a ticket is logged, this includes speaking to the customers over the phone, logging and responding to emails and logging tickets proactively Responsibilities: • Working as onsite IT Technician at customer sites in central London to resolve user issues. • Liaising with Projects Team installing network infrastructure at customer sites • Ensure any emails for the helpdesk are logged onto the helpdesk system in a timely manner. • Act as the initial point of contact in the resolution of user IT issues. • Ensure all activities relating to customer IT issues are clearly and accurately recorded in the Helpdesk systems. • Ensure all helpdesk tickets are updated daily even if there has been no positive communication with the customer. • Escalate IT issues, and work alongside Project Engineers to resolve IT issues that fall outside the capabilities of the support / service desk.