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Aftersales & warranty specialist

Abingdon
Posted: 17 April
Offer description

Join CCR – Be Part of Our Growth Journey in the UK As CCR continues to scale its presence in the UK market, expanding our customer base and establishing new offices, we are seeking technically experienced professionals within cooling technology and HVAC to join our growing team. This is a unique opportunity to be part of a fast-growing organization where you will play a key role in delivering high-quality technical solutions, working closely with customers and internal teams, and shaping the future of our UK operations. Reporting to: Solution Manager Department: Operations Product & Commissioning Specialist This is a critical technical expert role responsible for driving operational excellence, enhancing product quality, and ensuring flawless on-site commissioning execution. The position plays a key role in reducing commissioning errors, accelerating deployment, and supporting CCR’s scalable growth. As CCR expands its product portfolio and customer base, this role provides deep technical leadership across product configuration, on-site commissioning, and post-deployment performance. The specialist will act as a bridge between engineering, operations, and field execution—ensuring strong alignment and consistent technical standards across the organization. Key Responsibilities: Lead and support on-site commissioning activities, ensuring high-quality, efficient, and compliant execution. Act as a technical expert in product configuration, ensuring solutions meet both customer and operational requirements. Drive optimization of commissioning processes to improve efficiency, consistency, and scalability. Work in close collaboration with engineering, technical teams, and operations across the organization to ensure alignment and continuous improvement. Identify and resolve technical issues proactively, minimising installation errors and rework. Provide technical guidance, training, and support to field teams and stakeholders. Contribute to the development of best practices, standards, and documentation for commissioning and product performance. Support continuous improvement initiatives based on field feedback and performance data. Expected Impact: Significantly reduced rework and commissioning errors, faster and more efficient installations, improved product performance in the field, stronger alignment between technical and operational teams, and enhanced customer satisfaction through high-quality delivery. Qualifications: Bachelor’s/MSc degree in Engineering or related field. Proven experience within refrigeration, HVAC, or cooling technology. Strong commercial awareness and ability to manage budgets, timelines, and customer expectations. Personal Attributes: Structured, organized, and detail oriented. Strong analytical and problem-solving mindset. Results-driven with focus on deadlines, quality, and profitability. Clear and confident communicator across all levels. Proactive, solution-oriented, and accountable. Calm under pressure and reliable in execution.

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