Are you looking to kickstart or grow your career in technical support?
This role is ideal for a recent graduate, experienced apprentice or anyone with SaaS experience in a similar role such as IT Support, Technical Support, 1st Line Support, 2nd Line Support, Application Support or Customer Service.
Technical Support Analyst
Location:Hybrid working role - 4 days office based in our Redditch offices (B98 9NR)
Salary:Up to £26,000
* Enhance your technical knowledge by working on our inhouse software, gaining hands-on technical experience.
* Work closely with our developers, QA testers, networking, and other technical teams!
* Progress your career through our TelXLerator scheme - giving you an excellent opportunity for development and career progression into teams such as Business Operations, Tech Ops (Networking) and QA.
We are currently looking for aTechnical Support Analystto join our Partner Support team. You'll act as the technical point of contact for our partners when their first line support is unable to resolve errors, faults and bugs in our live software. You'll be responsible for troubleshooting, resolving technical issues and escalating complex cases to the wider team where required.
This is an exciting opportunity to play...