Permanent - Full time opportunity
Previous Public Sector & Consultancy experience essential
Remote-first opportunity - travel across UK expected
A highly experienced Senior Delivery Manager is sought to lead the successful delivery of innovative digital services and platforms that meet user needs and deliver measurable business outcomes. This role requires a proven leader who can balance governance, quality standards, and commercial accountability while empowering teams to perform at their best.
The Senior Delivery Manager will play a pivotal role in shaping project vision, ensuring outcomes are achieved for clients, and driving continuous improvement across large-scale digital transformation programmes.
Key Responsibilities
Delivery Excellence
* Define and communicate the vision for each project, ensuring agreed outcomes are achieved for both clients and stakeholders.
* Establish and monitor critical success factors that extend beyond traditional metrics such as budget, scope, and timelines.
* Drive profitability targets, forecasting accuracy, and timely reporting of key project variables (revenue, staffing, debt, work in progress).
* Develop strategies to deliver added value, proactively manage client expectations, and resolve issues effectively.
* Build a high-performing culture by motivating and empowering teams, setting clear goals, and ensuring regular feedback and appraisals.
* Manage resourcing, onboarding of new team members, and act as the escalation point for project or people-related issues.
* Foster collaborative relationships with clients, suppliers, and third-party stakeholders.
Governance & Quality
* Implement effective governance frameworks and technical quality standards across the project lifecycle.
* Partner with assurance teams to conduct health checks, risk assessments, and follow-up actions.
* Ensure full compliance with confidentiality, data security, and non-disclosure requirements.
Business Development & Client Growth
* Collaborate with Sales and Account Management to identify new opportunities, shape innovative client solutions, and position the organisation to win new business.
* Showcase project successes internally and externally through case studies, award submissions, and thought leadership.
* Take accountability for contracts and commercial terms, safeguarding the organisation from risk.
Leadership & Professional Growth
* Lead continuous improvement initiatives in management and leadership practices.
* Align delivery with best practice in technology, experience design, and consulting.
* Champion innovation in digital technology and delivery processes.
* Support recruitment and talent development to enable sustainable organisational growth.
Essential Experience & Qualifications
* 5+ years managing complex, technology-driven projects using agile methodologies, including digital transformation programmes (mobile and web applications).
* Strong consultancy background with at least 5 years in client-facing roles across public sector/government projects.
* Proven expertise in governance, managing budgets of £1M+, and reporting to senior stakeholders.
* Track record of developing new business opportunities and driving client account growth.
* Sector experience in at least one vertical such as technology, healthcare, or government.
* Demonstrated responsibility for contracts and commercial project terms.
* Ability to make critical decisions under pressure while balancing client demands.
Desirable:
* Experience leading distributed, multi-supplier agile teams on large-scale digital projects.
* Knowledge of user research, analytics, and design disciplines within digital delivery.
* Evidence of securing significant follow-on business with existing clients.
* Recognition for thought leadership or improvement of leadership practices.
* Current, recognised Project or Programme Management certification.
Skills & Attributes
* Exceptional leadership with the ability to inspire, motivate, and empower teams.
* Strong commercial acumen and understanding of complex project dynamics.
* Excellent interpersonal and negotiation skills, with credibility at all levels.
* Clear communicator with confidence in formal presentations and client engagement.
* Team-oriented, collaborative, and resilient in challenging delivery environments.
* Flexible and adaptable, with a willingness to travel when required.
* Visionary mindset with a drive for innovation and a commitment to delivering industry firsts.