L2 End User Computing (EUC) Engineer Job Summary We are seeking an L2 EUC Engineer to provide second-line support for end-user hardware, software, and systems, enhancing IT efficiency and user productivity. Key Responsibilities Provide advanced support for end-user hardware, software, and peripherals. Diagnose, resolve, and implement solutions for escalated incidents. Manage end-user device lifecycle, including provisioning, imaging, and decommissioning. Administer Windows OS (10/11), Microsoft 365, and user accounts in Active Directory/Azure AD. Troubleshoot network connectivity and enforce IT security policies (antivirus, patching, encryption). Collaborate with L3 teams on IT projects; document solutions and adhere to ITIL. Required Skills & Experience 3-5 years L2 EUC support experience. Expertise in Windows 10/11, Microsoft 365, and Active Directory/Azure AD. Proficient in hardware and network troubleshooting (TCP/IP, DNS, DHCP). Experience with remote support and endpoint management (Intune, SCCM). Desirable Skills (Nice to Have) Scripting (PowerShell). Virtualisation (VMware, Hyper-V). ITSM tools (ServiceNow, Jira). Security practices (MFA, endpoint protection). Cloud environments (Azure, AWS). macOS support. Education & Certifications IT/CS degree or equivalent experience; relevant certifications (e.g., CompTIA A, Microsoft Modern Desktop Administrator) preferred.