Summary: Are you passionate about sustainability and looking for a role where your expertise directly impacts the environment? Do you want to lead innovative programmes that change how we think about and use water? At South East Water, we are looking for a Water Efficiency Delivery Lead to join our Customer Demand Management team in Snodland. This is an exciting opportunity to take the reins of our water efficiency strategy, moving beyond simple advice to deliver high-impact, multi-channel interventions for both homes and businesses. Whether you are looking for a purpose-driven role with a healthy work-life balance, or ready to take the next step in your leadership career, this role offers the autonomy and technical challenge to make a real difference. In this role, you’ll be at the heart of our mission to meet ambitious AMP8 regulatory targets. You will bridge the gap between technical data and customer engagement, translating complex insights into "plain English" campaigns that resonate with our community. You’ll lead the development of bespoke strategies for the non-household market and oversee the rollout of smart, data-enabled water-saving technologies. It’s a fast-paced role that balances essential daily operations with the creative freedom to pilot new behavioural science techniques and cutting-edge technologies. Main Responsibilities: Lead the end-to-end delivery of water efficiency interventions across household and non-household sectors to drive measurable reductions in water consumption in line with our Business Plan Manage annual communication plans and "Business as Usual" (BAU) tasks within customer systems, ensuring alignment with regulatory requirements and evolving customer insights. Design and execute multi-channel device programmes, collaborating with internal teams and external suppliers to ensure innovative and cost-effective delivery. Develop bespoke strategies for business users, navigating the unique mechanisms of the non-household retail market. Partner with the Engagement Programme Lead to spearhead research initiatives that generate actionable data on customer behaviour. Act as a regional ambassador at public events, promoting water-efficient practices and overseeing the collection of engagement data. Ensure full compliance with governance and Ofwat/Environment Agency requirements, maintaining a deep understanding of the regulatory landscape. What you’ll need: Skills / Experience / Qualifications Proven experience in water efficiency, water resources, or demand management within a regulated utility environment. A track record of success in delivering measurable outcomes against strict regulatory targets (ideally with exposure to AMP7/AMP8 cycles). Strong interpersonal skills with the ability to collaborate effectively with internal teams, regulators, and third-party partners. Excellent communication skills, specifically the ability to translate technical water-saving concepts into accessible language for public-facing campaigns. Analytical mindset, with the ability to use consumption data—including real-time insights from smart metering—to target campaigns effectively. Exceptional organisational skills to manage complex, large-scale operational programmes and budgets alongside shifting priorities. A valid UK Driving License, as you will be representing us at regional events. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career’s website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £32,000 - £36,000