Social network you want to login/join with:
col-narrow-left
Client:
tlmNexus Ltd
Location:
Job Category:
Other
-
EU work permit required:
Yes
col-narrow-right
Job Views:
2
Posted:
22.08.2025
Expiry Date:
06.10.2025
col-wide
Job Description:
Please note, this role is a customer facing role working with Forces customers and so defence or Forces experience is essential. This is not an IT role.
Job Title: Customer Integration Engineer (CIE)
Reporting To: Customer Integration Engineering Team Leader
Location: Remote worker, ideally based in the Bristol area, with frequent travel to the Brighton Head Office and customer sites across the UK.
Hours: 37.5 hours per week, Monday to Friday
Job Purpose
Our CIEs strive to ensure our customers succeed through understanding and satisfying their desired outcomes to maximise the value they gain from our products and services.
As part of the wider Customer Support Team, working within multiple customer domains and supporting various tlmNexus software products and services, the CIE will engage with customers at all stakeholder levels across all phases of the service lifecycle, including onboarding, adoption, expansion, advocacy, and retention.
The CIE will foster enduring 'trusted partner' relationships with customer stakeholders, applying the Company’s Customer Success methodology. They will work closely with Customer Support management and Account Managers to support customer retention by optimizing adoption and usage of our products, ensuring a return on investment.
With knowledge of customer operating environments and business processes, the CIE will identify potential future business opportunities and support internal activities like business development, account management, technical, training, and project management.
Responsibilities
Integration and Change Management:
* Develop understanding of the Company’s software products and services.
* Maintain knowledge of Customer airworthiness processes.
* Apply customer domain knowledge to maximize value from our products and services, inform product development, onboard new functionalities, support change management, and submit improvement ideas.
* Act as a communication interface between Customer stakeholders and our support teams.
Customer Success
* Manage customer success activities for assigned customers and products.
* Build strong relationships with customers through effective communication and engagement.
* Ensure customer success from onboarding to product adoption, aiming for desired outcomes and ROI.
* Identify opportunities for cross-sell or up-sell.
Experience, Knowledge, and Skills
* Significant experience in a MoD engineering support role or UK defence-related business, with knowledge of UK military aviation regulation, policy, and processes.
* Experience with MoD DE&S business units, especially in the air domain.
* Customer-focused with excellent communication and relationship-building skills.
* Ability to communicate complex technical subjects to non-technical stakeholders.
* Organized, focused, and able to prioritize workload.
* Experience with project management and business development opportunities.
* Security clearance to SC level or ability to achieve it.
* Experience with DE&S Rotary Wing projects is preferred.
* Understanding of delivering and supporting complex equipment and capabilities.
* Experience managing change and business transformation.
* Customer Success Management training or related experience.
* Knowledge of the software industry, Agile methodologies, and ITIL guidelines.
#J-18808-Ljbffr