Job Description
As Front Office Manager, you’ll be responsible for:
* Leading, motivating, and developing the reception team.
* Ensuring seamless day-to-day front office operations.
* Delivering outstanding guest experiences from check-in to check-out.
* Managing rotas, training, and performance reviews.
* Handling guest feedback promptly and professionally.
* Working closely with other departments to maximise service and revenue opportunities.
Qualifications
About You:
* Proven experience in a front office leadership role, ideally in a busy hotel.
* Strong people management skills with a coaching approach.
* Excellent communication and organisational abilities.
* Ability to work under pressure while maintaining a positive attitude.
* Knowledge of Opera Cloud preferred.
Additional Information
Join a welcoming and driven team at Novotel Coventry, just minutes from the M6. Whether it’s serving conference guests or leisure travellers, we pride ourselves on creating memorable experiences – and great food plays a huge part in that.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.