Job description Job Title: IT Helpdesk Technician Salary: £ - open to discussions based on experience Location: Fully remote - applicants to be based in NI Contract: Permanent, full-time Work Pattern: Monday-Friday, 4:00pm-12:00am Join a fast-growing fintech support organisation which is powering secure, AI-driven communication for global finance. We're looking for a customer-focused L1 Support Engineer to deliver first-line support for our clients Cloud9 voice platform. What's in it for you? This role is a strong entry into fintech, offering hands-on experience with cloud and voice technologies while building valuable troubleshooting skills. You'll have clear opportunities to grow your career, work in a primarily remote setup, and benefit from a competitive salary, bonus, and flexible benefits. What you'll bring: 1 year in IT support/helpdesk Strong troubleshooting skills Knowledge of Windows, networking (IP/DNS/VPN), and SaaS tools Great communication and customer focus Desirable: Experience with Zendesk or Jira ticketing tools Familiarity with VoIP/ SIP based systems Exposure to financial services Why choose VANRATH? Partnering with VANRATH gives you access to exclusive IT opportunities, expert market insight and tailored career guidance. We take a consultative approach; offering honest advice, interview preparation and direct access to hiring managers- ensuring a smooth process and the best possible role fit aligned to your skills and long-term goals. For further information on this role, or any other IT job in Northern Ireland, apply via the link or contact VANRATH for a confidential chat today. Benefits: Work From Home ADZN1_NI