Senior Application Support Engineer - London - Hybrid - Permanent - £70,000 Up to 30% bonus - Financial Services A UK based Specialist Financial Services organisation are looking for a Senior Application Support Engineer with proven experience in a support engineering role, ideally within financial services or a similarly regulated environment. The successful candidate will provide expert technical support and maintenance for critical applications, ensuring high performance. This role requires strong hands-on experience across a broad range of technologies, including Microsoft and web technologies, to troubleshoot, resolve incidents, and collaborate with development and infrastructure teams. You will play a key role in supporting and enhancing applications, working closely with stakeholders to meet business needs in a fast-paced, hybrid working environment. Key Responsibilities • Provide second and third-line support for complex application issues, ensuring timely resolution and minimal business impact. • Collaborate with development teams to diagnose and fix software defects, including coding where necessary. • Manage and maintain application environments, including deployment, configuration, and performance tuning. • Monitor application health and proactively identify potential issues. • Support integration points such as RESTful APIs and containerised environments. • Participate in incident management, root cause analysis, and continuous improvement initiatives. • Maintain clear and comprehensive technical documentation. • Engage with stakeholders to understand requirements and provide technical guidance. Skills • Proven experience in a support engineering role, preferably within financial services or regulated environments • Strong coding skills in C# (comfortable with coding) • Experience with Microsoft Technologies: VB, .NET Core, Azure, SQL Server, IIS, Windows Server • Proficient in Web Technologies: React, RESTful APIs, Docker, Azure Kubernetes Service (AKS) • Application troubleshooting and incident management • SQL querying and database support • Knowledge of cloud platforms, especially Microsoft Azure • Experience with containerisation and orchestration tools • Strong communication and stakeholder management skills Software/Tools • Microsoft Visual Studio / .NET Core • Azure Cloud Services (including AKS) • SQL • IIS (Internet Information Services) • Docker • React.js • RESTful API tool Certifications & Standards • Relevant Microsoft certifications (e.g., Azure Fundamentals, Azure Developer Associate) are advantageous • Familiarity with ITIL or other service management frameworks is beneficial • Experience working within regulated environments and understanding compliance requirements