Job Introduction
Salary: Up to £35,000 per annum plus 5% Bonus
Location: Bradford, BD4 6SE
Full Time, Permanent position
Job Description
As the General Services Manager, you will be responsible for the full operational and financial delivery of Integrated Facilities Management services – primarily soft and catering services – at a key client site. You will lead a high-performing team to ensure contractual, statutory, and client-specific requirements are consistently met and exceeded. Acting as the primary Sodexo representative on-site, you will manage daily service delivery, foster client relationships, drive operational excellence, and support strategic growth.
Key Responsibilities
* Lead daily delivery of scoped services (soft & catering) ensuring compliance with KPIs and SLAs.
* Motivate, manage, and develop an effective site-based team; ensure all personnel are trained and competent.
* Act as the primary client contact for all services, ensuring satisfaction and fostering long-term partnerships.
* Ensure full compliance with all health, safety, environmental (HSE), food safety, and legislative requirements.
* Monitor and manage site budgets, labour tracking, and operational expenditure in line with financial targets.
* Identify and implement innovative service improvements and cost-saving initiatives.
* Support the Account Manager in delivering strategic and client-specific objectives.
* Conduct formal monthly reviews with the client and ensure positive audit outcomes.
* Ensure performance management systems are used to assess and drive team excellence.
* Manage HR processes including recruitment, onboarding, training, absence, and performance reviews.
* Maintain accurate records using Sodexo systems (SAP, UDC, etc.).
Key Deliverables / Accountabilities
* Achievement of financial targets including full budget ownership and cost management.
* Compliance with Sodexo and client HSE standards, policies, and procedures.
* High levels of client satisfaction through effective relationship management and service delivery.
* Continuous people development and team engagement.
* Support organic business growth and operational development initiatives.
* High performance on internal and external audit scores.
Experience & Knowledge
* Proven operational management experience in a similar Facilities Management environment.
* Experience in soft services and catering delivery within a standards/compliance-driven organisation.
* Background in managing multi-disciplinary teams and service contracts.
* Demonstrated success in building strong client relationships and driving business growth.
* Experience working with performance management systems and budget accountability.
Skills & Qualifications
* IOSH Health & Safety qualification (or equivalent).
* IT literate with proficiency in Microsoft Office and enterprise systems (e.g., SAP).
* Strong financial acumen; ability to interpret and act on financial data.
* Excellent interpersonal, communication, and negotiation skills.
* Effective people management including training, development, and performance management.
* Ability to identify and implement innovation and change initiatives.
* Broad understanding of FM commercial models and trends.
Why Sodexo?
Working with Sodexo is more than a job; it’s a chance to be part of something greater. Belong in a company and team that values you for you. Act with purpose and have an impact through your everyday actions. Thrive in your own way. We also offer a range of perks, rewards and benefits for our colleagues and their families:
* Unlimited access to an online platform offering wellbeing support
* An extensive Employee Assistance Programme to help with everyday issues or life’s larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
* Access to a 24hr virtual GP Service
* Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
* Save for your future by becoming a member of the Pension Plan
* Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
* Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
* Sodexo UK and Ireland’s enhanced benefits and leave policies
A Little More About Sodexo
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Ready to be part of something greater? Belong in a team, thrive in service.
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
Industries
* Facilities Services
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