Job Title: Tenancy Support Officer
Location: Cardiff and the Vale of Glamorgan, South Wales
Job Category: Other
EU work permit required: Yes
Job Reference: 003db6bc61f7
Job Views: 6
Posted: 23.05.2025
Expiry Date: 07.07.2025
Job Description
The Opportunity
We have an exciting opportunity for a Tenancy Support Officer to make a difference in people's lives, homes, and communities across Wales. This is a temporary role for up to 12 months, covering Cardiff and the Vale of Glamorgan.
Who are we looking for?
The ideal candidate will have a passion for our mission, excellent communication skills, and the ability to understand and meet residents' needs. You should be organized, confident in decision-making, and capable of supporting residents with tenancy management, income maximization, and financial advice. A positive attitude and alignment with our values are essential.
You must have a current driving license and access to a vehicle to visit residents and sites as required.
What will you be doing?
You will support residents by providing effective tenancy support, especially those affected by welfare reforms like universal credit, housing benefit, and other welfare benefits. Engagement with residents is key, so approachability and understanding are vital, along with the ability to give clear advice.
About Wales & West Housing (WWH)
WWH is a leading housing provider in Wales, serving over 24,000 residents with more than 12,500 properties. We are a major Welsh employer with over 450 staff in WWH and 190 in Cambria Maintenance Ltd., adopting a systems thinking approach to service delivery.
Additional Information
For more details, view the role profile in the attached recruitment pack or contact Michael Halloran at 07929 201381 for an informal chat.
Benefits
We offer a competitive salary (£35,543 - £39,641), pension options, 25-30 days annual leave, bank holidays, development opportunities, regular training, and comprehensive support including sick pay, critical illness cover, and employee assistance services.
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