Collections Executive
Central London (Hybrid) | Up to £35,000 + benefits | Full Time – Mon–Fri, alt Saturdays
Are you a customer-focused professional with a background in collections and arrears management? Do you thrive in a fast-paced, regulated environment where empathy and clear communication matter? If so, this could be the perfect opportunity for you.
We're working with a dynamic and growing UK retail bank with deep community roots and an exciting transformation journey underway. The organisation is committed to providing accessible, responsible finance and meaningful customer support – especially when it matters most. Now, they're looking for a Collections Executive to play a vital role in managing customer relationships, particularly for those facing financial difficulty.
Why You'll Love This Role
* Join a forward-thinking, digitally enabled bank that's making a real impact in underserved communities
* Be part of a supportive team that genuinely cares about customers and operates with warmth and integrity
* Enjoy a flexible hybrid model (2–3 days in a modern Central London office)
What You'll Be Doing
1. Act as the first point of contact for customers in arrears, delivering clear, empathetic, and solutions-driven support
2. Agree affordable and sustainable repayment plans tailored to individual customer...