Overview
Join to apply for the Planner role at Mears Group PLC.
Hours: 42.5 hours Monday - Friday
Mears are the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner, who is committed to delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities. We are looking for an organised and proactive Planner to join our local repairs team. You’ll play a vital role in ensuring repairs are scheduled efficiently, works are allocated to operatives, and jobs are completed quickly and to a high standard. As the key link between residents, operatives, and colleagues, you will help deliver a customer-focused, responsive repairs service.
Role details
Location: Eastbourne
Employment type: Full time / Fixed Term
Salary: £27,077.51
Hours: 42.5 hours Monday - Friday
Annual salary: up to £27,077.51
Closing date for applications: 31 October 2025
Duties
* Schedule operatives and subcontractors to ensure resources are used effectively and repairs are delivered on time.
* Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks.
* Support the use of IT systems, ensuring operatives update their PDAs and schedule of rates are entered correctly.
* Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed.
* Work closely with administrators, supervisors, and contractors to ensure a seamless service.
* Cover for other planners when needed and attend meetings or training sessions as required.
* Follow company policies and Health & Safety requirements at all times.
* Assist with reporting and performance monitoring to ensure KPIs and targets are met.
* Help prioritise emergency and urgent jobs to minimise disruption for residents.
* Maintain accurate records, data, and documentation for audits and compliance.
* Support continuous service improvements by suggesting ways to streamline planning and scheduling.
* Provide general administrative support to the repairs team when required.
Role Criteria
* Experience in the above role with similar or the same duties
* GCSE (or equivalent) in English & Maths
* Experience working in a fast-paced, pressurised environment
* Strong IT skills with the ability to use job management and scheduling systems
* Excellent time management, organisational, and communication skills
* A customer-first approach with the ability to handle challenging situations
Benefits
* 25 days annual leave plus bank holidays
* Leading pension scheme
* Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work
* Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment
* Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
* Family friendly policies
Important information
* All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
* Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
Applicants may contact Francesca Swan (francesca.swan@mearsgroup.co.uk) for discussion or assistance with the application process. We are committed to fostering a diverse and inclusive environment and are a Disability Confident employer, supporting equal opportunities for all. We also hold recognitions related to veterans and social mobility.
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