Overview
Brand Specialist (Supervisor) - Designer - Accessorises (Trafford) at Selfridges. Role overview and responsibilities are described in the provided listing.
Responsibilities
* Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise
* Excite and motivate other colleagues in your department by sharing knowledge of your brand, communicating stories of newness, product exclusives and other information to help drive sales, and cascading this information via training
* Take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards
* Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss
* Adapt to daily challenges in a flexible role; you may be required to work in different departments, carrying your service excellence and collaborative spirit with you
* Build and develop your own client base, using exceptional service skills to nurture customer relationships maintained through your unique personal service
A Bit About You
* All over the numbers. You will be set sales, CRM, and NPS targets, among others. You should have the curiosity and appetite to learn more
* A great communicator who is passionate about our products and can deliver inspiring brand training to your team
* Well informed and aware of competitors’ activities
* Known to be a sales and service expert
* Collaborative; keep your brand partner or internal team informed about successes, challenges or customer feedback
* Approachable; a leader in your department and available for requests, queries, and coaching support
* A proud shopkeeper; responsible for replenishing stock, maintaining Selfridges standards and inspiring others to deliver the same
* An example of our values, a trusted and respected colleague
This guide represents a summary of the role; however, all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
Industries
* Retail
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