We are seeking a knowledgeable and customer-focused Parts Advisor to support the smooth operation of a busy business. This role is key to ensuring customers and internal teams receive the correct parts efficiently, accurately, and in a timely manner.
You will act as a vital link between the workshop, customers, and suppliers, using your technical understanding and organisational skills to manage parts ordering, stock control, and customer enquiries.
Key Responsibilities
Serve as the first point of contact for parts enquiries from customers, engineers, and internal teams
Identify and source correct parts using manuals, systems, and supplier databases
Process parts orders accurately and efficiently
Maintain stock levels and support inventory management
Liaise with suppliers to obtain pricing, availability, and delivery updates
Prepare quotations and provide clear, professional communication to customers
Support workshop engineers by ensuring parts are available when required
Keep accurate records within the company’s parts and CRM systems
Resolve parts-related queries and issues in a timely manner
Contribute to continuous improvement in parts processes and customer service
Skills & Experience Required
Previous experience as a Parts Advisor, Parts Assistant, or similar role (preferred)
Strong organisational and administrative skills
Good attention to detail and accuracy
Confident communication skills, both written and verbal
Ability to work in a fast-paced environment
Basic IT skills and experience using parts or inventory systems
A proactive and customer-focused approach
Personal Attributes
Reliable and professional
Team player with a positive attitude
Problem-solver with a practical mindset
Able to manage multiple tasks and priorities
If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies